A Little Help, A Little Magic ✨
Have a question? You've come to the right place!
Whether you're wondering about delivery, returns or finding that perfect little gift, we've gathered some helpful answers to make your shopping experience as easy as possible.
Can't find what you're looking for? Our Charmed Ivy Gifts team is always happy to help. 💚
🛍️ Orders & Payments
How do I place an order?
Simply browse our collections, choose your favourite gifts and add them to your basket. When you're ready, head to checkout and follow the steps to complete your purchase.
What payment methods do you accept?
All available payment methods will be displayed securely at checkout, so you can choose the option that suits you best.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible with your order number. We'll do our best to help, but changes and cancellations may not be possible once your order has entered processing or dispatch.
Will I receive an order confirmation?
Yes! Once your order has been successfully placed, you'll receive an order confirmation email at the address provided during checkout. Please check your junk or spam folder if you can't find it.
Can I order a gift for someone else?
Of course! You can enter the recipient's address as the delivery address at checkout. Please double-check their details before placing your order.
🚚 Delivery & Shipping
Where do you deliver?
We currently deliver to addresses within the United Kingdom only.
How much does delivery cost?
Standard UK delivery costs £4.99. We also offer FREE standard UK delivery on orders of £50 or more! ✨
Any applicable delivery charges will be displayed at checkout before you complete your purchase.
How long will my order take to arrive?
Orders are typically processed and dispatched within 1–2 working days. During busy periods, particularly between October and December, processing may take up to 3–4 working days.
Standard delivery is estimated at 5–10 working days. Please note that delivery times are estimates rather than guarantees and may occasionally be affected by courier delays or seasonal demand.
Can I track my order?
Of course! Where tracking is available, you'll receive tracking information once your order has been dispatched.
What should I do if my order hasn't arrived?
If your order hasn't arrived within the expected delivery timeframe, please contact us at hello@charmedivygifts.co.uk, and we'll be happy to look into it for you. 💚
Can I change my delivery address after placing an order?
If you've entered an incorrect delivery address, please contact us as soon as possible.
We'll do our best to help, but we cannot guarantee that changes can be made once your order has entered processing.
↩️ Returns & Refunds
What is your returns policy?
We offer a 30-day returns policy, meaning you have 30 days from receiving your order to request a return. Certain exclusions may apply.
How do I request a return?
Simply email us at hello@charmedivygifts.co.uk with your order details, and we'll guide you through the process.
Please contact us before sending anything back, as we'll need to provide the correct return instructions and address.
Do I have to pay for return postage?
For change-of-mind returns, customers are generally responsible for return postage costs.
If your item arrives faulty, damaged or incorrect, please contact us so we can arrange an appropriate solution in accordance with your consumer rights.
What if my item arrives damaged or faulty?
We're sorry if something isn't quite right!
Please email hello@charmedivygifts.co.uk with your order details and, where possible, photographs of the issue. We'll review everything and help you with the next steps.
When will I receive my refund?
Once we've received and assessed your return, we'll let you know whether your refund has been approved.
Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to process the payment.
Can I exchange an item?
If you'd like a different item, please contact us first. Where appropriate, the easiest option may be to return your original item and place a separate order.
Are there any items that cannot be returned?
Certain products may be excluded from change-of-mind returns where permitted by law, including personalised or custom-made items, perishable goods and certain sealed hygiene products once unsealed.
Your statutory rights remain unaffected.
Can I cancel my order?
Please contact us as soon as possible if you'd like to cancel your order.
UK customers purchasing online generally have a legal right to cancel within 14 days of receiving their goods, with a further 14 days to return them after notifying us, subject to applicable exceptions.
For full details, please see our Return & Refund Policy.
🎁 Products & Gift Information
What kind of products do you sell?
At Charmed Ivy Gifts, we offer a magical selection of thoughtful gifts, including crystals, jewellery, candles, aromatherapy products, spiritual-inspired treasures and beautiful home accessories.
Whether you're shopping for someone special or treating yourself, there's a little something for every magical moment. ✨
Are your products suitable for gifting?
Absolutely! Many of our products make lovely presents for birthdays, celebrations, special occasions or simply to show someone you care.
Please check individual product descriptions for details about what's included.
Do your products come gift-wrapped or in gift boxes?
Gift packaging varies depending on the product. Some items may arrive in their own presentation packaging, while others are supplied in standard protective packaging.
If gift wrapping or a gift box is included, this will be stated in the product description.
Will my product look exactly like the photographs?
We aim to represent our products as accurately as possible.
However, natural materials, handmade details and individual variations may mean that some items differ slightly in colour, pattern, shape or appearance.
These little differences can make each piece wonderfully unique. 💚
Are your crystals and gemstones natural?
Our crystal and gemstone collections may include natural, polished or decorative pieces, depending on the individual product.
Please refer to each product description for information about the materials and characteristics of the item you're purchasing.
Can crystals or aromatherapy products provide health benefits?
Our crystals, spiritual-inspired gifts and aromatherapy products are sold for decorative, personal enjoyment and general lifestyle purposes.
We do not claim that these products diagnose, treat, cure or prevent medical conditions. They should not replace professional medical advice or treatment.
How do I find out more about a product?
Each product listing includes information about the item, such as its features, materials, size or contents where available.
If you have any questions before ordering, you're always welcome to email us at hello@charmedivygifts.co.uk. We'll be happy to help!
💌 Contact & Customer Support
How can I contact Charmed Ivy Gifts?
We're always happy to help! 💚
If you have a question about a product, need assistance with an order or simply want to get in touch, you can contact us through:
Email: hello@charmedivygifts.co.uk
WhatsApp Business: 07459700312 — Messages only, please.
We'll do our best to respond as soon as possible.
Can I contact you through WhatsApp?
Absolutely! You can send us a message through WhatsApp Business for product enquiries, order assistance or general questions.
Please note that WhatsApp is for messaging only. We do not offer telephone support.
How long will it take to receive a reply?
As a small independent business, we may not always be able to respond immediately.
We aim to answer enquiries as promptly as possible, but response times may vary during busy periods, weekends and public holidays.
Thank you for your patience and understanding! 💚
What information should I include when contacting you about an order?
To help us assist you as quickly as possible, please include:
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Your order number
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The name used when placing your order
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A brief description of your enquiry
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Photographs, if relevant to a damaged or incorrect item
Please never send payment card details or passwords through WhatsApp or email.
Can I contact you before placing an order?
Of course!
If you're unsure about a product, need more information or have a question before purchasing, feel free to get in touch.
We'll be happy to help you find something special.
Do you offer telephone customer support?
We currently provide customer support through email and WhatsApp messages only.
This allows our small team to manage enquiries carefully and provide helpful written responses.
Thank you for supporting our small business! ✨